Refund policy
Damages and issues
In the unlikely event, you receive a damaged order or have an issue with an order, please contact us IMMEDIATELY upon receipt, via the contact form. We will require:
Order number, email used to order and the best email to contact you on if different.
A clear photograph of the outer packaging.
A clear photograph of the inner packaging.
A clear photograph of the product itself, CLEARLY showing the damage - within 24 hours of receipt. The Protein Bar UK. LTD. won't accept liability after this duration of time.
A thorough explanation of the damage as you understand it.
We DO NOT accept liability for any damage that has occurred to the outer or inner packaging by the delivery company; as this is solely for the purpose of product protection, and doesn't affect the edible product itself.
If the edible product itself is damaged, it will be at The Protein Bar UK. LTD.'s discretion whether a refund or credit will be actioned. Minimal damage to the edible product, that does not affect the function; sole purpose; taste or majority of its integrity, will NOT be refunded. This is a part of the risk of sending edible items through the post. You are agreeing to this risk by placing an order.
Please allow 5 WORKING DAYS for The Protein Bar UK. LTD. to review the information, after it has been sent in its entirety - including all photographs as requested above. The 5 WORKING DAYS lead time, will start from the receipt of a thorough description of the issue AND clear photographs as requested above. We will inform you of the refund outcome. Please read refund information below.
We recommend keeping the item until the claim is resolved in its entirety.
Exceptions / non-returnable items
DO NOT send the item back unless specifically told by The Protein Bar UK. LTD. to do so. Please use the contact form to get in touch.
We recommend keeping the item until the claim is resolved in its entirety.
Refund information
We will let you know if the refund was approved after a thorough review of the photographic evidence, and damage description. Please allow 5 WORKING DAYS for a decision to be made - this does not include Bank Holidays. The 5 WORKING DAYS lead time will start from the receipt of a thorough description of the issue and clear photographs as requested above.
If approved, you’ll be automatically refunded on your original payment method within 10 WORKING DAYS. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 WORKING DAYS have passed since we’ve APPROVED your refund, please contact us via the contact form.
Gift cards
Please ensure that you provide the correct email address for the recipient of the E-gift card. This will be the email address given at the checkout stage. We are unable to retrieve gift cards sent to the wrong email address. Another order will need to be placed, and paid for. By purchasing the E-gift card, you are agreeing to these terms.
We DO NOT provide physical gift cards. All gift cards are electronic in nature and are sent to the email address given at the checkout stage.
In the unlikely event, you receive a damaged order or have an issue with an order, please contact us IMMEDIATELY upon receipt, via the contact form. We will require:
Order number, email used to order and the best email to contact you on if different.
A clear photograph of the outer packaging.
A clear photograph of the inner packaging.
A clear photograph of the product itself, CLEARLY showing the damage - within 24 hours of receipt. The Protein Bar UK. LTD. won't accept liability after this duration of time.
A thorough explanation of the damage as you understand it.
We DO NOT accept liability for any damage that has occurred to the outer or inner packaging by the delivery company; as this is solely for the purpose of product protection, and doesn't affect the edible product itself.
If the edible product itself is damaged, it will be at The Protein Bar UK. LTD.'s discretion whether a refund or credit will be actioned. Minimal damage to the edible product, that does not affect the function; sole purpose; taste or majority of its integrity, will NOT be refunded. This is a part of the risk of sending edible items through the post. You are agreeing to this risk by placing an order.
Please allow 5 WORKING DAYS for The Protein Bar UK. LTD. to review the information, after it has been sent in its entirety - including all photographs as requested above. The 5 WORKING DAYS lead time, will start from the receipt of a thorough description of the issue AND clear photographs as requested above. We will inform you of the refund outcome. Please read refund information below.
We recommend keeping the item until the claim is resolved in its entirety.
Exceptions / non-returnable items
DO NOT send the item back unless specifically told by The Protein Bar UK. LTD. to do so. Please use the contact form to get in touch.
We recommend keeping the item until the claim is resolved in its entirety.
Refund information
We will let you know if the refund was approved after a thorough review of the photographic evidence, and damage description. Please allow 5 WORKING DAYS for a decision to be made - this does not include Bank Holidays. The 5 WORKING DAYS lead time will start from the receipt of a thorough description of the issue and clear photographs as requested above.
If approved, you’ll be automatically refunded on your original payment method within 10 WORKING DAYS. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 WORKING DAYS have passed since we’ve APPROVED your refund, please contact us via the contact form.
Gift cards
Please ensure that you provide the correct email address for the recipient of the E-gift card. This will be the email address given at the checkout stage. We are unable to retrieve gift cards sent to the wrong email address. Another order will need to be placed, and paid for. By purchasing the E-gift card, you are agreeing to these terms.
We DO NOT provide physical gift cards. All gift cards are electronic in nature and are sent to the email address given at the checkout stage.